Store Policies

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will not delay your order.

To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

We take great care to assure you get the product we described in our listing. If we say a record plays thru without skips, it is our intent that you will receive just that - a record that doesn't skip. If you feel the product we sent you doesn't match the grade of record we described, please contact us. We want to resolve the situation.

Delivery Information

Delivery charges are calculated on a per-order basis. Please make note of the delivery charges and include them in your payment at checkout.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentiall and effectively.